Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise Cross-Site Scripting Vulnerabilities
Multiple vulnerabilities in the web-based management interface of Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified Contact Center Enterprise (Unified CCE) could allow an authenticated, remote attacker to conduct a cross-site scripting (XSS) attack against a user of the web-based management interface of an affected device. These vulnerabilities exist because the web-based management interface does not properly validate user-supplied input. An attacker could exploit these vulnerabilities by injecting malicious code into specific pages of the interface. A successful exploit could allow the attacker to execute arbitrary script code in the context of the affected interface or access sensitive, browser-based information. To exploit these vulnerabilities, the attacker must have valid administrative credentials. Cisco has released software updates that address these vulnerabilities. There are no workarounds that address these vulnerabilities. This advisory is available at the following link: https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-ucce-pcce-xss-2JVyg3uD Security Impact Rating: Medium CVE: CVE-2026-20055,CVE-2026-20109
CSIRTS triage
- What
- Multiple vulnerabilities could allow an authenticated, remote attacker to conduct a cross-site scripting (XSS) attack.
- Who is affected
- Authenticated users of the web-based management interface of affected Cisco devices are at risk.
- Urgency
- Remediation is necessary due to the potential for arbitrary script execution.
- Action
- Users should apply the software updates released by Cisco.
AI-assisted analysis generated from the source advisory — verify against the original.
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Details
Exploitation outlook
EPSS (FIRST.org) estimates each CVE’s probability of exploitation in the next 30 days — here is the CSIRTS.com read on those numbers.
- Low exploitation riskCVE-2026-200550.17% 30-day exploitation probability — currently an unlikely target, but scores change as exploit code circulates. Riskier than 7% of all scored CVEs.
- Low exploitation riskCVE-2026-201090.17% 30-day exploitation probability — currently an unlikely target, but scores change as exploit code circulates. Riskier than 7% of all scored CVEs.
Referenced CVEs
| CVE | CSIRTS overview | External |
|---|---|---|
| CVE-2026-20055 | coverage & exploitation status | NVD · CVE.org |
| CVE-2026-20109 | coverage & exploitation status | NVD · CVE.org |
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