Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise Server-Side Request Forgery Vulnerability
A vulnerability in Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified Contact Center Enterprise (Unified CCE) could allow an authenticated, remote attacker to conduct server-side request forgery (SSRF) attacks through an affected device. This vulnerability is due to improper input validation for specific HTTP requests. An attacker could exploit this vulnerability by sending a crafted HTTP request to an affected device. A successful exploit could allow the attacker to send arbitrary network requests that are sourced from the affected device. To exploit this vulnerability, the attacker must have valid user credentials on the affected device. Cisco has released software updates that address this vulnerability. There are no workarounds that address this vulnerability. This advisory is available at the following link: https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-ucce-pcce-ssrf-TghHxD Security Impact Rating: Medium CVE: CVE-2026-20314
CSIRTS triage
- What
- Server-side request forgery vulnerability allows authenticated remote attackers to conduct SSRF attacks through affected devices.
- Who is affected
- Authenticated users of Cisco Packaged CCE or Unified CCE are affected.
- Urgency
- Medium urgency; requires valid credentials but enables arbitrary network requests from the affected device.
- Action
- Apply Cisco Packaged CCE and Unified CCE software updates addressing CVE-2026-20314.
AI-assisted analysis generated from the source advisory — verify against the original.
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Details
Exploitation outlook
EPSS (FIRST.org) estimates each CVE’s probability of exploitation in the next 30 days — here is the CSIRTS.com read on those numbers.
- Low exploitation riskCVE-2026-203140.28% 30-day exploitation probability — currently an unlikely target, but scores change as exploit code circulates. Riskier than 20% of all EPSS-scored CVEs.
Referenced CVEs
| CVE | CSIRTS overview | External |
|---|---|---|
| CVE-2026-20314 | coverage & exploitation status | NVD · CVE.org |
Same CVEs, other sources
How other CERTs, PSIRTs and databases cover the vulnerabilities in this advisory.
- medium[NEW] [medium] Cisco Unified Contact Center Enterprise: Vulnerability allows manipulation of filescert-bund
- mediumCVE-2026-20314: A vulnerability in Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified C…nvd
- criticalCisco Advance Notification for Publication of August 19, 2026, Security Advisoriescisco-psirt
Recent advisories for Cisco Packaged Contact
A cluster of recent advisories against the same product widens the attack surface — attackers routinely chain freshly published CVEs on one product, so review these together.
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